‘E-Daakhil’ portal for consumer grievance redressal

Launched by the Ministry Of Consumer Affairs, Food & Public Distribution, It is a portal for grievance redressal, Delhi was the first state to implement it, 15 states / UTs have implemented it as of now, Implements E- Filling provisions of Consumer Protection Act, 2019,

‘E-Daakhil’ portal for consumer grievance redressal

The Consumer Protection Act, 2019, which came into force on July 20, 2020, has a provision for e-filing of consumer complaints in the consumer commissions and online payment of the fees for filing a complaint. A web application for e-filing of consumer complaints named  "edaakhil.nic.in" has been developed by NIC for this purpose. E-filing was launched by the National Consumer Disputes Redressal Commission (NCDRC) on September 7, 2020. Delhi was the first state to implement it on September 8, 2020.

Features of the portal

  • The E-Daakhil portal empowers the consumer and their advocates to file the consumer complaints along with payment of requisite fees online from anywhere for the redressal of their complaints.
  • It facilitates the consumer commissions to scrutinise the complaints online to accept, reject or forward the complaint to the concerned commission for further processing.
  • The digital software for filing consumer complaints has many features like e-notice, case document download link and virtual hearing link, filing written response by the opposite party, fling rejoinder by complainant and alerts via SMS/e-mail.
  • To facilitate the rural consumers for e-filing, it has been decided to integrate the common service centres (CSC) with the E-Daakhil portal.